Product-specific coverage and practical care
Warranty coverage and care requirements vary by product, supplier, component and use. Refer to the product page and the final written quotation or order confirmation for the terms that apply to your exact item.
One local route for after-sales questions
After-sales support starts locally. Send the order number, product details, photos, video and issue description to the Singapore WhatsApp team. The team coordinates initial review and next steps with the relevant supplier or installer under the written product and order terms.
Confirm the warranty before purchase
Where a warranty is offered, ask for the following to be confirmed in writing:
- The warranty provider and applicable period
- The parts or manufacturing defects expressly covered
- Any separate coverage for upholstery, frames, mechanisms, motors, controls or hardware
- Required maintenance and operating conditions
- Inspection, transport, labour or site-visit arrangements
- Exclusions and the available remedy
Do not rely on a general warranty statement for a different model or variant. Product-specific written terms apply.
Common warranty limitations
Depending on the written product terms, a warranty may exclude normal wear and tear, accidental damage, misuse, overloading, unsuitable environmental conditions, improper cleaning, unauthorised modification or repair, relocation damage, incorrect installation, or problems caused by the building or installation site.
A visible difference in natural grain, texture, veining or colour may not be a defect where it is an expected characteristic of the stated material. Ask about material variation before ordering if visual consistency is important.
Basic care guidance
- Follow the manufacturer or supplier instructions provided for the exact product.
- Keep furniture away from excessive moisture, heat and prolonged direct sunlight where practical.
- Use only suitable cleaning products and test them first on a concealed area.
- Do not use harsh chemicals, abrasive tools or excessive water unless expressly permitted.
- Keep motion paths clear and do not sit, stand or place loads on moving components.
- Keep powered components and controls dry, use them only as instructed, and stop using the item if there is unusual noise, heat, smell or movement.
- Do not attempt an unauthorised repair or alteration.
This is general guidance only. Product-specific care instructions take priority.
How to report a warranty concern
Contact the team on WhatsApp with the order number, product model, variant or SKU, delivery date, a clear description, and photos or video showing the full item and the affected area. Keep the item accessible for assessment and do not arrange a repair or disposal before receiving instructions.
Coverage and the appropriate remedy are assessed under the written terms for the product and order and the circumstances of the case.